BS 11000-1:2010 pdf free.Collaborative business relationships — A framework specification.
BS 11000-1 The organization shall identify and document the key individuals and their roles involved in collaborative initiatives and ensure they have the appropriate skills to support a specific collaborative approach.
The organization shall have in place policies and procedures to ensure that the appropriate competencies and behaviours are in place and to initiate and maintain any necessary skill development.
NOTE It is expected that each organization will have its own established competency frameworks. However, in many cases these do not embrace the skills and experience for working in a collaborative environment. Working in an integrated collaborative environment with external parties requires additional competencies that might not be part of existing experience. It is unlikely that everyone will have these skills and thus individual or group development might be necessary. See Annex C for examples.
Knowledge capture, creation and management The organization shall ensure a defined procedure is in place to capture and manage knowledge (including existing knowledge and lessons learned) within collaborative relationships. This shall include, where appropriate, designating areas which are to be protected from unintended knowledge transfer to collaborative partners.
Knowledge sharing Clear guidelines and objectives shall be established for sharing knowledge between organizations. The strategic positioning of knowledge sharing shall be integrated at every appropriate level of the organization.
NOTE Effective collaborative relationships help organizations, both internally and externally, to create environments that encourage the sharing of knowledge and the creation of new thinking for mutual benefit.
Objectives of each collaborative relationship shall be identified and documented and shall be compatible with the policy, value proposition,visions and values, and overall objectives of the organization. The organization shall assess whether the objectives are measureable and consistent with the organization’s policy and processes. Organizational focus Approval of the collaborative relationship strategy shall be obtained in accordance with the organization’s defined procedures and authorities. It shall also be communicated within the organization to ensure common understanding.
Market focus The strategy shall include an analysis of the direct implications of improving the business relationship on the market sector and customer base.
Customer focus The requirements and expectations of customers shall be clearly identified and incorporated into the overall strategic approach.BS 11000-1 pdf download.